 ABOUT LAPTOP SKINS >> Are the skins easy to remove? Do they leave any residue? Yes, they are easy to remove. The vinyl has been specifically selected because it is easy to remove and leaves no sticky residue. Permanent skins are, of course, an exception. We are always on the lookout for new talent. If you think you have what it takes, send some examples of your work to our artistic director, Luc Comtois (lcomtois@idesif.ca). Photographs, 3D images, matte paintings, digital art, vector art, traditional media, and any other media are accepted on the condition that they are provided on digital media. The style and subject are of the artist’s discretion, though horizontal formats are preferred. No. Low resolution images are fine. You may also send a link to a website or blog. HOW TO DETERMINE THE SIZE OF YOUR LAPTOP Measure the flat surface of the laptop cover. If your laptop has small notches, such as is seen in the illustration, include them in your measurements. You can always cut out the corresponding parts of the laptop skin with scissors or a utility knife. 
Compare your measurements with the dimensions below to find the closest equivalent.
ABOUT DECORATIVE WALL DECALS >> Can I have a wall decal in a colour that is different from the ones listed on your website? Yes, it is possible. Contact us ahead of time, so that we can verify the availability of your colour. Please note that your item’s shipment will be delayed for up to three business days if we have to order new material. A fee of $5.00 may apply for ordering particular colours. No. Our decals are individually cut and should not be confused with transparent decals that have a design printed on them. Transfer tape holds all the elements together during installation. Once the decal is in place, it is only a matter of removing the tape. Yes. There is no puzzle to put together on your wall; all pieces are held together by the transfer tape. Only the larger decals come in two or three separate pieces. All you need to do is remove the backing, stick the decal to the surface by rubbing it with an item such as a credit card, and peel off the transfer tape. Step-by-step instructions come with every purchase. You may also take a look at our “installation” section. Use a needle or pin to puncture the bubble and release the air. This procedure is not recommended if you have applied your decal onto glass. Unfortunately, no. When removing your decal, it will stretch and may even tear. There is always a risk, particularly if the paint is of a low quality or if several coats of paint have built up over the years. The way you remove your decal can also damage the paint. Remove it slowly, holding it at a 180° angle. Yes, you can send us your own design. We accept files in AI, EPS, PDF, CDR, or FS formats. There is a $10.00 charge for opening and converting all vector files containing designs ready to be cut. If many corrections or changes are necessary, additional fees (set according to an hourly rate) will apply. Send your file to info@idesif.ca and we will provide you with a price quote within two business days. PAYMENT AND SHIPPING >> What type of payment do you accept? We accept Visa, MasterCard, and American Express via PayPal. Please note that items are shipped only after the payment has been verified, a process that may take up to five business days. We do our best to ship your items in two business days following payment verification. Delivery dates are based on the date the item was shipped and not on the date it was ordered. Canada: 1 to 6 business days United States: 4 to 10 business days International: 4 to 12 business days Shipping and handling charges are not charged on a per product basis but by order (various products constitute a single order). Laptop skins: Canada: 6,95$ CDN
Decorative wall decals: Canada: from 2,50$ CDN to 12,95$ CDN No, unfortunately. Please note that all customs, brokerage, and import fees (where applicable) are the receiver's responsibility. Yes. Check the “Local pickup” option at the checkout stage of your transaction. When the item is ready, we will contact you by phone or email so that you may pick it up. Please wait two weeks after the estimated delivery time before contacting us. In most cases, it is simply a matter of delayed deliveries, and you should get your parcel in this two-week timeframe. If you have not received your item after the recommended two-week wait period, please contact customer service. If possible, have your order number on hand. info@idesif.ca RETURNS AND REFUNDS >> What is your return and refund policy? If you are not satisfied with your purchase, you can return the item to the above address within 15 days of receiving it. The Item must be in its original state – neither used nor open. Returns may only be made for products of equal or lower value. You are responsible for any shipping costs associated with returning and refunding the item. When returning an item, please include a note detailing which item or colour you would like to receive in return. All custom or personalized items are final sale – no return or refund may be made. We will pay for the return of any defective items if they remain unused. Please note that all shipping and handling charges are non-refundable. IDÉSIF If you still have questions, feel free to contact us (info@idesif.ca). We will be happy to provide you with any additional information. |
